Book Direct & Save Now Manage Booking Manage Booking

    Frequently Asked Questions about Fraser Suites Harmonie

    Learn more about the Fraser Suites Harmonie, Paris La Defense here in this FAQ section, or write to us .

    Where can I find the best rates?

    The best rates available on the internet can be found at https://paris.frasershospitality.com/en. Don't forget to check out https://paris.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at sales.paris@frasershospitality.com or +33(0)1 5523 2600.

    Facilities & Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Suites Harmonie, Paris La Defense features fully-furnished luxury serviced residences with complimentary Wi-Fi access, daily housekeeping services, along with a comprehensive range of business facilities, leisure amenities and more. For a full list of services and facilities, please visit https://paris.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 2.00pm.

    What is the check-out time?

    Check-out time is 12.00pm.

    What time is breakfast served?

    Breakfast is served from 6.30am to 10.30am on weekdays and from 7.00am to 11.00am on weekends. Takeaways may be arranged.

    What is the cost of breakfast?

    Breakfast is available for adults at EUR 16.00 per person and for children below 12 at EUR 10.00 per person. Prices exclude prevailing taxes.

    What are the available dining options?

    The nearby supermaket combined with the well-equipped kitchen provides you with the convenience to cook in your apartment. Alternatively, you can order through the in-room dining menus. Please feel free to approach the Front Desk for reccommendations for dining out.

    Are laundry services provided?

    There is a laundrette available 24/7 and for complimentary use by all our guests. Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    For Studio apartment, there is 1 King bed

    For One-Bedroom apartment, there is 1 King bed

    For Two-Bedroom apartment, there is 1 King bed and 2 Single beds.

    Should you require more information or have any special request, please feel free to contact us at sales.paris@frasershospitality.com or +33(0)1 5523 2600.

    Are baby cots and extra beds available?

    Yes, baby cots are complimentary upon request and subject to availability. In addition, a high chair, sun bag, bottle-warmer and changing bag will also be offered. Extra beds are unavailable.

    For more details, please feel free to contact us at sales.paris@frasershospitality.com or +33(0)1 5523 2600.

    Are newspapers provided?

    Yes, complimentary English and French newspapers are provided.

    Are the residences disabled-friendly?

    Yes, Fraser Suites Harmonie, Paris La Defense is disabled-friendly, with some of the Deluxe Studio apartments being wheelchair-accessible.

    Is on-site parking available and what is the cost?

    On-site parking is available at:

    EUR 20.00 per day

    EUR 100.00 per week

    EUR 300.00 per month

    EUR 5.00 for visitors

    Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    Yes, private airport shuttle or pick-up service is available and can be arranged subject to additional charges. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available at EUR 85.00 for maximum 2 persons. Please feel free to approach our Front Desk for more details.

    What are the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Front Desk for more details.

    Do you provide TV channels or movies in different languages?

    Yes, we have a huge panel of videos-on-demand available in different languages for your entertainment pleasure.

    Do you provide adaptors and mobile chargers?

    Yes, these are available at the front desk for your use during your stay.

    Do you provide food on your guests’ arrival?

    Yes, welcome amenities are provided during check-in.

    Do you have miscellaneous items like sewing kits, for example?

    Yes, miscellaneous items such as shaving kits, sewing kits and dental kits are available at the front desk upon request and are complimentary.

    Location

    How do I get to the hotel?

    Fraser Suites Harmonie, Paris La Defense is served by the following Métro and Réseau Express Régional (RER) stations:

    - Nearest Metro stations (Line 1): Esplanade de la Défense

    - Nearest express train station (RER A): Le Défense Grande Arche

    - From the train station Gare de Lyon (25 minutes): Métro Line 1 towards ""La Défense"". Alight at ""Esplanade de La Defense"".

    - From the train station Gare du Nord (30 minutes): RER B towards ""Robinson / Saint-Rémy-lès-Chevreuse"" ; transfer at ""Châtelet-les-Halles"" and take Line 1 towards ""La Défense"". Alight at ""Esplanade de La Defense"".

    - From the airport Charles de Gaulle (55 minutes): RER B - direction ""Robinson / Saint-Rémy-lès-Chevreuse"" ; Transfer at ""Châtelet-les-Halles"" and take Line 1 towards ""La Défense""; Alight at ""Esplanade de La Defense"".

    - From the airport Orly (50 minutes): ORLYVAL - exit at ""Antony""; From the airport Orly (50 minutes): ORLYVAL - exit at ""Antony""; Transfer at ""Châtelet-les-Halles"" and take Line 1 towards ""La Défense""; Alight at ""Esplanade de La Defense"".

    Alternatively, a private shuttle or pick-up service can be arranged subject to additional charges. Please feel free to contact us at sales.paris@frasershospitality.com or +33(0)1 5523 2600.

    Are there any recommended attractions in Paris?

    Paris is a city that appeals to everyone. Some of the attractions include the Arc de Triomphe, the Eiffel Tower, Champs Elysees Avenue, Disneyland Paris and more. Tours can be organized and tailored according to your needs and interests. Whether you are travelling alone, with a partner or with young children in tow, we will ensure the itinerary is one that caters to the interests of all. For more recommendations, please feel free to approach our Concierge or check out https://paris.frasershospitality.com/en/attractions.html.

    Where are the closest bank, ATM and exchange office located?

    The nearest currency exchange office and ATM are located at the mall ""Les Quatre Temps"", approximately 10 minutes by foot from the residence.

    Please feel free to approach our Front Desk for directions or more details.

    How do I get to Fraser Suites Harmonie, Paris La Defense from the train station?

    From the train station Gare de Lyon (25 minutes): Métro ligne 1 towards "La Défense".  Alight at "Esplanade de La Defense".

    From the train station Gare du Nord (30 minutes): RER B towards "Robinson / Saint-Rémy-lès-Chevreuse" ; transfer at "Châtelet-les-Halles" and take line 1 towards "La Défense".  Alight at "Esplanade de La Defense".

    Alternatively, a private shuttle or pick-up service may be arranged if desired.  

    How do I get to Fraser Suites Harmonie, Paris La Defense from the airport?

    From the airport Charles de Gaulle (55 minutes): RER B - direction "Robinson / Saint-Rémy-lès-Chevreuse" ;

    Transfer at "Châtelet-les-Halles" and take line 1 towards "La Défense";

    Alight at "Esplanade de La Defense".

    From the airport Orly (50 minutes): ORLYVAL - exit at "Antony";

    Transfer RER B towards "Aéroport Charles de Gaulle" ;

    Transfer at "Châtelet-les-Halles" and take line 1 towards "La Défense";

    Alight at "Esplanade de La Defense".

    Alternatively, a private shuttle or pick-up service may be arranged if desired.  

    Where can I go for shopping?

    Here in this shopping haven, the options within the vicinity of the property are endless:

    • Les 4 Temps shopping mall: The most visited shopping centre in France has more than 230 shops and restaurants to whet your appetite in more than one way.
    • La Vallee Chic Outlet: A great place for great bargains all year round, with 115 fashion and luxury labels offering collections from previous seasons but by all means the trendiest, at heavily discounted prices.
    • One Nation Paris: The season might have ended but the bargains never will, here at France’s largest luxury and fashion outlet where 112 boutiques offer end-of-season pieces at prices that will rock every shopper’s wallet.  
    • Louis Vuitton Champs Elysees Store: While the Louis Vuitton brand is the world’s most sought-after fashion, the store here, which is also its largest, boasts of an outstanding interior filter façade and its oversized atrium that are worth a visit on its own.  
    • Guerlain Champs Elysees Store: Shop in the new temple of beauty that is listed as a historical monument, for the biggest collection of fragrances exclusively presented in an architecture that is as awesome as the brand itself.
    • Tiffany Champs Elysees Store: The world’s premier jeweller may have a world-wide following, but is a new addition to the street of luxury, looking elegant in steely silver.
    • Avenue des Champs-Élysées: The prestigious shopping belt is home to some of the world’s most renowned fashion stores, such as Galeries Lafayette, Printemps, H&M, Gap, Banana Republic and Abercrombie & Fitch.  
    • The Golden Triangle (triangle d‘or): A shopping precinct for the sophisticated and the exclusive,  here you will find a line-up of more up-market brands featuring Christian Dior, Chanel, Max Mara, Prada, Céline, Valentino, Calvin Klein and Hermès.

    Where can I buy subway tickets?

    Metro tickets for travelling to the airports, the Disneyland park and travelling within central Paris, inclusive of museums passes, are available at the front desk. You may also choose to buy tickets directly at the subway stations.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.

    Should you require more information or further assistance, please feel free to contact us at sales.paris@frasershospitality.com or +33(0)1 5523 2600.

    What is the maximum number of guests allowed in each residence type?

    For Studio apartment, the maximum occupancy is 2.

    For One Bedroom apartment, the maximum occupancy is 4.

    For Two Bedroom apartment, the maximum occupancy is 6.

    Should you require more information, please feel free to contact us at sales.paris@frasershospitality.com or +33(0)1 5523 2600.

    Are pets allowed?

    Yes, Fraser Suites Harmonie, Paris La Defense is a pet-friendly property. However, only dogs and cats are allowed up to a maximum of 2 pets per apartment, they must also be leashed at all times and not be left unattended in the apartment and within the property. There is also an additional charge of EUR 15.00 per pet per day.

    Is there a concessionary rate for children?

    Our rates correspond to the residence type selected, instead of the number of guests or their ages.  Depending on the accommodation type, our larger suites can house up to 6 guests.