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Frequently Asked Questions about Fraser Suites Harmonie

Learn more about the Fraser Suites Harmonie, Paris La Defense here in this FAQ section, or write to us .

Where can I find the best rates?

Our best available rates promotions are available on our website http://paris.frasershospitality.com, or through our Reservations Department (by phone on +33(0)1 5523 2600 or by e-mail at sales.paris@frasershospitality.com

What kind of services and facilities do you offer?

Our luxury residences come complete with services and offerings such as an interactive e-concierge system that keeps you in tabs with the latest in town, complimentary Wi-Fi access, daily housekeeping services, 24/7 reception and concierge services and 24/7 security and CCTV surveillance, along with a comprehensive range of business facilities and leisure amenities meeting the needs of all travellers.

How do I get to Fraser Suites Harmonie, Paris La Defense?

Fraser Suites Harmonie, Paris La Defense is served by the following métro and RER stations:

  • Nearest Metro stations (Line 1): Esplanade de la Défense
  • Nearest express train station (RER A): Le Défense Grande Arche

Alternatively, a private shuttle or pick-up service may be arranged if desired.  

How do I get to Fraser Suites Harmonie, Paris La Defense from the train station?

From the train station Gare de Lyon (25 minutes): Métro ligne 1 towards "La Défense".  Alight at "Esplanade de La Defense".

From the train station Gare du Nord (30 minutes): RER B towards "Robinson / Saint-Rémy-lès-Chevreuse" ; transfer at "Châtelet-les-Halles" and take line 1 towards "La Défense".  Alight at "Esplanade de La Defense".

Alternatively, a private shuttle or pick-up service may be arranged if desired.  

How do I get to Fraser Suites Harmonie, Paris La Defense from the airport?

From the airport Charles de Gaulle (55 minutes): RER B - direction "Robinson / Saint-Rémy-lès-Chevreuse" ;

Transfer at "Châtelet-les-Halles" and take line 1 towards "La Défense";

Alight at "Esplanade de La Defense".

From the airport Orly (50 minutes): ORLYVAL - exit at "Antony";

Transfer RER B towards "Aéroport Charles de Gaulle" ;

Transfer at "Châtelet-les-Halles" and take line 1 towards "La Défense";

Alight at "Esplanade de La Defense".

Alternatively, a private shuttle or pick-up service may be arranged if desired.  

Do you provide Internet access?

We provide complimentary high-speed internet services in rooms and throughout the property.

What are some of the dining options within the property?

With the supermarket just a stone’s throw away, you may choose to cook in the fully-equipped kitchen in your residence, or order through the in-room dining menu.  Our front office team may offer some recommendations based on your preferences if you wish to dine out.

How do I make the best of my stay in Paris?

Paris is a city that appeals to everyone.  Tours can be organized and tailored according to your needs and interests.  Whether you are travelling alone, with a partner or with young children in tow, we will make sure the itinerary is one that caters to the interests of all.

What is the check-in time?

You may check-in from 3.00 pm. If you plan to arrive early, please advise the reception team who will see to the apartment arrangement, which is subject to availability.

Please forward your request to our Reservations Department by phone on +33(0)1.55.23.26.00 or by e-mail at sales.paris@frasershospitality.com).

What is the check-out time?

You may check out at 12.00 noon.   If you need an extension, please inform the reception team who will assist you with the availability.

Is breakfast provided?

Yes, breakfast is provided and will be served daily from 07:00 to 10:30 hours on weekdays, and from 07:00 to 11:00 hours on weekends.  Takeaways may be arranged, if desired.

Do you have a laundry room?

Yes, it is open 24/7 and complimentary for use by all our guests, with washing and drying machines available.

Do you have a fitness centre?

Yes, it is open 24/7 and accessible with your room key.

Where can I go for shopping?

Here in this shopping haven, the options within the vicinity of the property are endless:

  • Les 4 Temps shopping mall: The most visited shopping centre in France has more than 230 shops and restaurants to whet your appetite in more than one way.
  • La Vallee Chic Outlet: A great place for great bargains all year round, with 115 fashion and luxury labels offering collections from previous seasons but by all means the trendiest, at heavily discounted prices.
  • One Nation Paris: The season might have ended but the bargains never will, here at France’s largest luxury and fashion outlet where 112 boutiques offer end-of-season pieces at prices that will rock every shopper’s wallet.  
  • Louis Vuitton Champs Elysees Store: While the Louis Vuitton brand is the world’s most sought-after fashion, the store here, which is also its largest, boasts of an outstanding interior filter façade and its oversized atrium that are worth a visit on its own.  
  • Guerlain Champs Elysees Store: Shop in the new temple of beauty that is listed as a historical monument, for the biggest collection of fragrances exclusively presented in an architecture that is as awesome as the brand itself.
  • Tiffany Champs Elysees Store: The world’s premier jeweller may have a world-wide following, but is a new addition to the street of luxury, looking elegant in steely silver.
  • Avenue des Champs-Élysées: The prestigious shopping belt is home to some of the world’s most renowned fashion stores, such as Galeries Lafayette, Printemps, H&M, Gap, Banana Republic and Abercrombie & Fitch.  
  • The Golden Triangle (triangle d‘or): A shopping precinct for the sophisticated and the exclusive,  here you will find a line-up of more up-market brands featuring Christian Dior, Chanel, Max Mara, Prada, Céline, Valentino, Calvin Klein and Hermès.

What type of beds do you provide?

Both king-size and twin beds are available.

What is your cancellation policy?

Our cancellation policy is subject to the offer that you have taken. If you require further assistance, feel free to contact our Reservations Department who will be glad to assist you at +33(0)1 5523 2600.

Where is the nearest currency exhange office?

The nearest currency exchange office is located in front of the mall "Les Quatre Temps", approximately 10 minutes by foot from the residence.  There, you will also find the nearest ATM machine.

Do you provide newspapers?

We provide complimentary newspapers in different languages:  English, French, and Chinese. 

Our PressReader free solution offers a library of over 2,000 same-day digital newspapers and magazines including the Washington Post, Elle Magazine, Business Traveler, The Globe and Mail and Le Monde.

Is there a concessionary rate for children?

Our rates correspond to the residence type selected, instead of the number of guests or their ages.  Depending on the accommodation type, our larger suites can house up to 6 guests.

Do you provide TV channels or movies in different languages?

Yes, we have a huge panel of videos-on-demand available in different languages for your entertainment pleasure.

What do you provide for guests with babies?

A baby cot may be provided upon request on a complimentary basis.  In addition, a high chair, sun bag, bottle-warmer and changing bag will also be provided.

Do you have apartments for persons in wheelchairs?

Yes, our Deluxe Suites (studios) and One-Bedroom Apartments are suitable for guests who need wheelchair access.

Do you provide adaptors and mobile chargers?

Yes, these are available at the front desk for your use during your stay.

Do you provide food on your guests’ arrival?

Yes, welcome amenities are provided during check-in.

Where can I buy subway tickets?

Metro tickets for travelling to the airports, the Disneyland park and travelling within central Paris, inclusive of museums passes, are available at the front desk. You may also choose to buy tickets directly at the subway stations.

Do you have miscellaneous items like sewing kits, for example?

Yes, miscellaneous items such as shaving kits, sewing kits and dental kits are available at the front desk upon request and are complimentary.